TaxStream takes pride in providing customer with services that are high in quality and professional in manner. Customized support services are offered to meet all of our customers' individual needs. From the day you become a TaxStream customer, we aim to provide you with the highest level of satisfaction possible.
You can contact TaxStream's support staff at support@taxstream.net or +1.201.610.1211 x2.
Support Structured for You
TaxStream offers support in three different tiers in order to best provide our customers.
Tier One |
Tier Two |
Tier Three |
|
| Functionality Hotline | x |
x |
x |
| Free Webcasts | x |
x |
x |
| Web Support | x |
x |
x |
| Assigned Support Representative | x |
x |
|
| Assigned Client Manager | x |
||
| Custom Service Level Agreement | x |
Consistent Follow-Up
Even if you do not choose to use our support services for a period of time, we will be checking in with you regularly to see how satisfied you have been with our products and services. Customer suggestions are the main way TaxStream determines how to develop its products and services.
Highlights
- Weekly webcasts on timely TaxStream subjects.
- 24/7 support hotline and web support.
- Option to have a project manager assigned to your specific account.
- Regional FASLabs sessions with live hands on training.
- Annual national users conference with live training.
- Best practices developed by over 300 successful implementations.
- Newsletters sent via e-mail to keep customers up to date on TaxStream happenings.